Privacy Policy

1. Introduction

SensiGrid GmbH ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sensi-grid.com (the "Website"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

This Privacy Policy complies with the European Union's General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

The data controller responsible for the processing of your personal data is:

3. Information We Collect

3.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Contact us through our contact form (name, email, phone number, company, message, service interest, project type, timeline)
• Communicate with us via email or other means
• Subscribe to our newsletter (if applicable)

3.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages you visit on our Website
• Date and time of your visit
• Time spent on pages

3.3 Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies. Please refer to our Cookie Policy section below for detailed information about how we use cookies.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries: We use your contact information to respond to your questions, comments, or requests submitted through our contact form
• To provide our services: We use your information to provide, maintain, and improve our services
• To communicate with you: We may use your information to send you updates about our services, respond to your inquiries, and provide customer support
• To comply with legal obligations: We may use your information to comply with applicable laws, regulations, and legal processes
• To protect our rights: We may use your information to protect the rights, property, or safety of SensiGrid GmbH, our users, or others
• For website analytics: We may use automatically collected information to analyze website usage and improve user experience

5. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal bases:

• Consent: When you provide explicit consent, such as when you submit our contact form or accept cookies
• Legitimate Interests: For website analytics, security, and improvement of our services, where such interests are not overridden by your data protection rights
• Contractual Necessity: To fulfill our contractual obligations when you engage our services
• Legal Obligation: To comply with applicable laws and regulations

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as email delivery services (e.g., Mailgun). These service providers are contractually obligated to protect your information and use it only for the purposes specified by us
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent: We may share your information with your explicit consent

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact form submissions: We retain this data for up to 3 years after your last interaction with us, unless you request deletion earlier
• Automatically collected information: We retain this data for up to 12 months
• If you request deletion of your data, we will delete it promptly, subject to any legal obligations to retain certain information

8. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right of Access: You have the right to request copies of your personal data
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data under certain circumstances
• Right to Restrict Processing: You have the right to request restriction of processing of your personal data
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format
• Right to Object: You have the right to object to processing of your personal data under certain circumstances
• Right to Withdraw Consent: If processing is based on consent, you have the right to withdraw consent at any time
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated

To exercise any of these rights, please contact us at info@sensi-grid.com. We will respond to your request within one month.

9. Cookies Policy

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

9.2 Types of Cookies We Use

Currently, our Website uses minimal cookies. We may use the following types of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Website to function properly and cannot be switched off. They are usually set in response to actions you take, such as setting privacy preferences or filling in forms
• Functional Cookies: These cookies enable enhanced functionality and personalization (if implemented in the future)
• Analytics Cookies: These cookies help us understand how visitors interact with our Website (currently not in use, but may be implemented in the future with your consent)
• Marketing Cookies: These cookies are used to track visitors across websites for marketing purposes (currently not in use)

9.3 Managing Cookies

You can control and manage cookies in various ways. Most browsers allow you to refuse or accept cookies, and to delete cookies. However, please note that blocking or deleting cookies may impact your user experience on our Website.

You can manage your cookie preferences by clicking on the cookie consent banner that appears when you first visit our Website, or by adjusting your browser settings.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/SSL)
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

12. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For complaints related to data protection, you also have the right to contact your local data protection authority. In Germany, this is: